Contact information
Last Updated: August 8, 2026
At SiliBand, we believe customers should have clear and accessible ways to contact us regarding products, orders, shipping, returns, refunds, and general inquiries.
Store Information
Store Name: SiliBand
Website: siliband.shop
Email: support@siliband.shop
Phone: 2123483778
Mailing Address:
136 BELMONT AVENUE
LANCASTER, NY 14086
Canada
Established: 2022
Customer Service
For general questions, product inquiries, customization questions, or assistance before placing an order, please contact us at:
Order Assistance
For questions regarding an existing order, please provide your order number and the email address associated with your purchase.
This helps us locate your order and provide assistance efficiently.
Shipping Assistance
For questions regarding delivery status, tracking, delayed shipments, or other shipping matters, contact our support team using the email address above.
Our standard estimated delivery timeframe is 7–10 days, and we provide free worldwide shipping.
Returns and Refunds
Eligible orders may qualify for free returns and refunds within 30 days of delivery in accordance with our Return & Refund Policy.
Please contact us before returning a product so we can provide appropriate instructions.
Business Correspondence
Business and customer correspondence may be directed to:
SiliBand
136 BELMONT AVENUE
LANCASTER, NY 14086
Canada
Email: support@siliband.shop
Phone: 2123483778
We encourage customers to contact us whenever assistance is needed. Our goal is to provide clear, helpful, and professional support throughout your experience with SiliBand.