Refund policy
Last Updated: August 8, 2026
At SiliBand, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect orders, and cancellations.
30-Day Return Policy
We offer eligible customers a 30-day return period.
You may request a return within 30 days from the date your order is delivered. Requests submitted after the 30-day period may not be eligible for a return or refund unless otherwise required by applicable law.
Eligible returns are offered at no additional return shipping cost to the customer.
Return Eligibility
To qualify for a return, the product should generally:
- Be returned within 30 days of delivery.
- Be in substantially the same condition in which it was received.
- Include any original packaging or accessories supplied with the product, where reasonably possible.
- Have valid proof of purchase or an associated SiliBand order number.
Please contact our customer support team before returning any product.
Customized and Personalized Products
Because SiliBand specializes in customized silicone wristbands, some products may be manufactured specifically according to information submitted by the customer.
Personalized products that were produced correctly according to the customization information submitted with the order may have different return eligibility from standard products.
However, if your personalized product arrives damaged, defective, materially different from your submitted customization, or incorrect due to an error attributable to us, please contact us within 30 days of delivery. We will review the issue and, when appropriate, arrange a replacement, refund, or another suitable resolution.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect product, contact us at support@siliband.shop as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and, where relevant, its packaging.
- Any other information reasonably required to investigate the issue.
Once reviewed, we will provide an appropriate solution based on the circumstances.
Starting a Return
To request a return, contact:
Email: support@siliband.shop
Phone: 2123483778
Please do not send products back without first contacting our customer service team. Return instructions and, where applicable, the appropriate return destination will be provided after your request has been reviewed.
Free Returns
For returns accepted under this policy, SiliBand provides free return shipping where available and applicable.
Customers should follow the return instructions supplied by our support team. Shipping an item independently without following those instructions may prevent us from reimbursing unauthorized shipping expenses.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase whenever reasonably possible.
After a refund has been issued, your bank, card provider, or payment processor may require additional processing time before the funds appear in your account. Such processing times are controlled by the relevant financial institution and are outside SiliBand's control.
Order Cancellations and Changes
If you need to cancel or modify an order, contact support@siliband.shop as soon as possible.
Because personalized products may enter production shortly after an order is confirmed, we cannot guarantee that customization changes or cancellations will be possible after production has started.
Contact Us
Questions regarding returns or refunds can be directed to:
SiliBand
Email: support@siliband.shop
Phone: 2123483778
Address: 136 BELMONT AVENUE, LANCASTER, NY 14086, Canada