Shipping policy

Last Updated: August 8, 2026

Thank you for shopping with SiliBand. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, and procedures for delivery issues.

Free Worldwide Shipping

We are pleased to provide FREE shipping worldwide on every order.

There is no minimum purchase amount required to qualify for our standard free shipping service unless otherwise stated during checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated timeframe rather than a guaranteed delivery date unless explicitly stated otherwise at checkout.

Customized orders may require preparation or production before shipment. Where applicable, estimated timing displayed during checkout or communicated with your order should be taken into consideration.

International Shipping

SiliBand ships internationally.

International orders may be subject to customs procedures, local regulations, import requirements, or other circumstances determined by the destination country.

Any applicable taxes, duties, customs charges, or similar fees will be handled according to the information provided during checkout and applicable local requirements.

Order Information

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully review your:

  • Full name.
  • Street address.
  • Apartment or unit number, if applicable.
  • City and postal/ZIP code.
  • Country.
  • Email address.
  • Telephone number, where requested.

If you discover an error after placing an order, contact support@siliband.shop immediately. We will try to assist, but we cannot guarantee that shipping information can be modified after an order has entered processing or shipment.

Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched.

Please allow time for tracking systems to update after receiving shipment information.

Delivery Delays

Although most orders are expected to arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, public holidays, transportation interruptions, or unusually high shipping volumes.

If your order appears significantly delayed, contact our customer support team so we can assist you.

Lost or Missing Packages

If tracking indicates delivery but you cannot locate your package, please first check the delivery area, household members, neighbors where appropriate, and any secure location where the carrier may have placed the shipment.

If the package remains missing, contact us at support@siliband.shop with your order details.

We will review the circumstances and assist with the available resolution.

Damaged Packages

If your product arrives damaged, please contact us promptly with your order number and photographs showing the damage.

Eligible damaged products will be handled according to our Return & Refund Policy.

Contact

For shipping-related questions:

SiliBand
Email: support@siliband.shop
Phone: 2123483778
Website: siliband.shop
Address: 136 BELMONT AVENUE, LANCASTER, NY 14086, Canada